decisionhealth Newsletters, Part B News - 2019 Issue 6 (June)
As more patients get their records, tailor notes to make them user-friendly
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Article Overview
This article covers current research and policy context around patient access to online health records and clinical notes, including findings from OpenNotes, ONC, NCI HINTS data, and related patient-engagement resources. It is aimed at clinicians, practice leaders, and health information professionals who want to improve note readability, support patient engagement, and encourage use of patient portals and secure messaging. The piece also discusses broader communication strategies for helping patients understand their records, act on follow-up items, and engage with their care.
Why This Topic Matters
As more patients are granted access to their records, documentation quality and clarity can affect whether that access helps patients understand their care, follow through on treatment, and communicate effectively with providers.
Article Sections
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Evidence on patient access to notes and records
Summarizes survey and policy findings on how patients use online records and clinical notes, and the broader context of record access adoption.
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Write notes to be read
Discusses approaches for making clinical notes more patient-friendly and supportive of engagement with care plans.
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4 more tips to engage
Outlines additional communication and outreach strategies related to patient portals, follow-up messaging, and understanding health information.
What You Will Learn
- How patient access to records is being used in care settings
- Why note clarity and readability matter for patient engagement
- General strategies for improving patient understanding of documentation
- Ways organizations encourage portal enrollment and record viewing
- What patient-engagement resources are available from federal sources
Who Should Read This
- Clinicians
- Medical coders and billing staff
- Practice managers
- Health information management professionals
- Patient engagement teams
- Health system administrators
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