decisionhealth Newsletters, Answer Books - 2006 Issue 3 (March)
Program_Memos / 2000 / AB-00-84
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Article Overview
This HCFA Program Memorandum addresses Medicare contractor provider customer service telephone lines and the agency’s move to toll-free service. It outlines implementation timing, contractor communications and publicity expectations, operational planning considerations, and related administrative context for Medicare intermediaries and carriers. The article is relevant to Medicare contractor operations, provider relations, and administrative staff responsible for call center and bulletin updates.
Why This Topic Matters
It helps Medicare contractor and provider-service staff understand the agency’s expectations for the transition to toll-free provider inquiry lines and the associated outreach responsibilities.
What You Will Learn
- The administrative purpose and scope of the memorandum
- Which Medicare contractor telephone services are affected by the toll-free transition
- How contractors are expected to publicize the new provider contact service
- The timing, implementation context, and operational considerations discussed by HCFA
- General monitoring and workload considerations related to provider inquiry calls
Who Should Read This
- Medicare contractors
- Fiscal intermediaries
- Carriers
- Provider relations staff
- Call center administrators
- Healthcare reimbursement administrators
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