decisionhealth Newsletters, Answer Books - 2006 Issue 3 (March)
Program_Memos / 2001 / AB-01-107
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Article Overview
This article is a CMS program memorandum for Medicare contractors that describes customer service plan reporting procedures and a revised outreach event reporting process. It is relevant to organizations responsible for beneficiary outreach, event calendar reporting, and regional office communication, and it covers reporting frequency, submission format, contacts, and implementation timing.
Why This Topic Matters
Contractors and regional office staff need this guidance to understand how outreach and education activity reporting should be organized and routed for 2001. The memo also explains a streamlined event reporting workflow that affects how Medicare outreach activities are communicated publicly and tracked internally.
Article Sections
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Program Memorandum
Introduces the memorandum, its CMS context, subject matter, and the reporting guidance it provides for contractors.
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Completed Activities
Describes completed reporting requirements, report timing, content expectations, and the general scope of activities to include.
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Pending Activities
Covers information expected for upcoming major events and the revised approach for sharing event details.
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Requested Activities
Explains requested submissions related to activities that cannot be performed, including internal tracking and electronic handling.
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Regional Office Contacts
Lists regional office points of contact for reporting questions and submission support.
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Attachment
Introduces the attached guidance document that explains the outreach event reporting process for 2001.
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Outreach Event Reporting Process for 2001
Provides the attached process guidance for Medicare outreach event reporting and website posting.
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Instructions for Posting Activities to the medicare.gov Outreach Calendar
Explains how outreach activities are to be submitted and managed for the medicare.gov event calendar.
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How
Describes the reporting method, transmission options, and the general workflow for submitting event information.
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What
Defines the types of events subject to the reporting process at a broad level.
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Why
States the public-facing purpose of posting events to the Medicare calendar.
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When
Addresses timing expectations for submitting event information in advance.
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Who to Contact
Provides contact pathways for corrections, technical issues, and other event reporting questions.
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Regional Office Contacts
Lists regional office contacts associated with the revised event reporting process.
What You Will Learn
- How CMS expected contractors to organize and submit customer service plan reports
- What broad categories of information the outreach event reporting process covers
- How the revised Medicare event reporting workflow is structured
- Which organizations and offices handle questions and submissions
- What implementation and effective timing information the memorandum provides
Who Should Read This
- Medicare contractors
- Carriers
- Fiscal intermediaries
- Regional office staff
- Beneficiary services staff
- Organizations participating in Medicare outreach
Codes Discussed
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