decisionhealth Newsletters, Answer Books - 2006 Issue 3 (March)
Program_Memos / 2002 / AB-02-048
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Article Overview
This article summarizes a CMS Program Memorandum directed to intermediaries and carriers about Medicare provider/supplier education and training responsibilities. It covers program management education activities, provider/supplier service plan development, outreach methods, website and electronic communication expectations, staff development, and quarterly reporting requirements. The material is most relevant to Medicare contractor staff, provider education teams, and compliance or operations personnel who manage provider communication programs.
Why This Topic Matters
It clarifies operational expectations for contractor education and outreach functions and shows how CMS expected those activities to be organized, documented, and communicated during the applicable period.
Article Sections
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Background
Introduces the memorandum’s purpose, audience, and timeframe. It explains the context for contractor education and training requirements.
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Program Management PET Activities-General
Describes broad education and training functions expected of contractor program management activities. It outlines general communication, outreach, and effectiveness measurement topics.
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Provider/Supplier Service Plan (PSP) - Development and Implementation
Explains the service plan framework and the major components contractors are expected to maintain. It includes inquiry analysis, data analysis, advisory input, bulletins, events, electronic media, staff development, and reporting.
What You Will Learn
- The scope of Medicare contractor education and training responsibilities
- How provider/supplier outreach and communication programs are organized
- What general categories of website and electronic media support are addressed
- What types of internal coordination and staff development are covered
- What reporting and planning topics are included in the memorandum
Who Should Read This
- Medicare contractors
- Provider education and training staff
- Compliance and operations personnel
- Health care billing and reimbursement teams
- CMS regional and central office staff
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