decisionhealth Newsletters, Part B News - 2025 Issue 4 (April)
Short-term closing? To-do list includes emails to patients, call to counsel
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Article Overview
This article explains how medical practices can prepare for and respond to a short-term shutdown caused by a building incident, power outage, or similar emergency. It covers the main parties that may need to be contacted, the operational and legal issues that can arise, and the steps involved in preserving patient communication, records access, and compliance obligations. The piece is aimed at practice administrators, office managers, and clinicians responsible for continuity planning.
Why This Topic Matters
Temporary closures can disrupt patient care, staff coordination, payer relationships, facilities access, and compliance responsibilities. Having a practical response plan helps a practice manage the immediate disruption while reducing legal, operational, and privacy risks.
Article Sections
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Cover the basics
Introduces the core response priorities after a sudden practice interruption and outlines the broad categories of parties that may need to be notified. The section also touches on operational coordination and external communication.
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If the EHR goes down
Discusses what to consider when internet access or electronic records systems are unavailable during a disruption. It addresses temporary access issues, record preservation, and broader privacy and compliance considerations.
What You Will Learn
- How a medical practice can organize its first response to a short-term closure
- Which groups may need prompt notification during an unexpected shutdown
- What operational and legal issues may arise when the office or systems are temporarily unavailable
- Why record access, patient communication, and privacy safeguards remain important during a disruption
Who Should Read This
- Medical practice administrators
- Office managers
- Physicians and other providers
- Healthcare compliance and operations staff
- Healthcare legal counsel
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