decisionhealth Newsletters, Part B News - 2015 Issue 4 (April)
2 tips to prepare with vendors, insurers in case your practice’s EHR goes down
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Article Overview
This piece explains why EHR outages can disrupt practice operations and outlines general preparedness topics for practice managers and clinicians. It focuses on planning with vendors and insurers, including contingency planning, downtime procedures, system monitoring, and reviewing insurance coverage gaps. The article is relevant to organizations that rely on EHR systems and want to reduce operational risk during downtime events.
Why This Topic Matters
Unexpected EHR downtime can interrupt documentation, workflow, and patient care operations. Practices that plan ahead with vendors and insurers may be better positioned to manage disruption and understand where responsibility and coverage may apply.
Article Sections
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EHR outage context and impact
Introduces an example of EHR downtime and describes the operational disruption it can create for large and small practices. It also frames the broader issue of rare but significant system outages.
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2 steps to be ready in case of outages
Outlines high-level preparedness topics for practices facing an EHR disruption. The section focuses on planning, coordination, and risk management rather than technical implementation details.
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Have a contingency plan
Discusses the need for an advance plan to support downtime workflows and staffing decisions. It also addresses the role of internal procedures and IT escalation planning during a service interruption.
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Consult your insurer
Covers the role of insurance review in identifying potential gaps related to EHR downtime. The section emphasizes evaluating coverage and coordinating with insurance specialists.
What You Will Learn
- Why EHR downtime can create major operational challenges for practices
- What broad contingency planning topics practices should consider before an outage
- How vendor coordination and monitoring may fit into downtime preparedness
- Why insurance coverage review is part of EHR outage planning
Who Should Read This
- Practice managers
- Physician owners
- Healthcare administrators
- IT leaders in medical practices
- Revenue cycle and compliance staff
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