decisionhealth Newsletters, Part B News - 2013 Issue 9 (September)
9 tips for new ways to connect with your payers for better results
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Article Overview
This article discusses practical, non-technical ways healthcare practices can improve interactions with payers and administrative contractors. It focuses on payer communication, relationship-building, provider feedback, and general engagement strategies relevant to practice managers, billing professionals, and physicians working with commercial payers and Medicare-related organizations.
Why This Topic Matters
Payer communication affects day-to-day billing operations, contract relationships, and the consistency of responses practices receive. Understanding broader engagement strategies can help practices assess payer performance and improve collaboration without relying only on claims-driven contact.
What You Will Learn
- How practices can approach payer communication beyond routine claims follow-up
- Ways providers and office staff can build broader contacts within payer organizations
- General strategies for giving feedback on payer responsiveness and service
- How industry metrics and recognition programs are used to evaluate payer engagement
- Common relationship-management tactics used in payer contracting and administration
Who Should Read This
- Physicians
- Practice managers
- Billing managers
- Revenue cycle staff
- Healthcare administrators
- Payer contracting professionals
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