Track denials, tackle outstanding A/R with these 6 Tips

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Note:  The following article synopsis was NOT provided by HCPro. It was created by Find-A-Code/innoviHealth.

Article Overview

This article explains how billing teams can organize denial tracking and outstanding accounts receivable follow-up using spreadsheets and staff accountability. It is aimed at medical practice managers, billing administrators, and revenue cycle staff who want to identify denial trends, document follow-up activity, and improve claim resolution across multiple payers. The discussion covers workflow organization, front-office error tracking, documentation requests, payer communication, and using trend analysis to support appeals and recovery efforts.

Why This Topic Matters

Efficient denial tracking and A/R follow-up can help practices reduce lost revenue, spot recurring billing problems, and improve the timeliness and consistency of claim resolution.

Article Sections

  1. Overview and A/R follow-up tips

    Introduces the article’s focus on monitoring unpaid claims and organizing follow-up efforts to improve collections.

  2. More on tracking claim status

    Discusses documentation requests, payer communication, and methods for recording claim status updates.

  3. Trends identified, action taken

    Describes using denial trend analysis to support follow-up actions and correspondence with payers.

  4. A/R denial tracking and follow-up worksheet

    Provides an example worksheet format used to record claim information, denial reasons, and follow-up actions.

What You Will Learn

  • How billing teams can organize denial follow-up activity
  • How spreadsheets can support A/R tracking and trend review
  • How to document payer communication and claim status updates
  • How denial patterns can guide broader billing follow-up efforts
  • How workflow accountability can be assigned across staff and payers

Who Should Read This

  • Medical practice managers
  • Billing administrators
  • Revenue cycle staff
  • Front-office and billing personnel
  • Specialty practice billing teams

Codes Discussed

Modifiers Discussed


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