decisionhealth Newsletters, Part B News - 2017 Issue 3 (March)
Turn to secondary insurance, talking points to avoid CCM copay barriers
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Article Overview
This article covers Medicare chronic care management (CCM) patient communication, with emphasis on cost-sharing concerns, the role of secondary insurance, and practical ways practices may discuss the program with eligible patients. It is aimed at clinicians, practice managers, and billing staff who want to understand the general barriers to CCM participation and the types of talking points referenced in a CMS webinar-based discussion.
Why This Topic Matters
Understanding how patients react to CCM cost-sharing can help practices evaluate enrollment barriers, coordinate with insurance coverage information, and communicate the program more clearly.
Article Sections
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Patient resistance and secondary coverage
This section discusses patient hesitation around CCM cost-sharing and the potential role of secondary insurance coverage in reducing barriers.
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4 additional tips to boost CCM buy-in
This section presents several broad communication and outreach strategies for practices discussing CCM participation with patients.
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Resources
This section lists related CMS reference materials and webinar resources.
What You Will Learn
- How CCM cost-sharing can affect patient participation
- Why secondary insurance may matter in CCM outreach
- What general communication approaches are discussed for patient enrollment
- Which broad patient concerns are highlighted in CCM discussions
- What supporting CMS resources are referenced
Who Should Read This
- Physicians and other clinicians
- Practice managers
- Billing and coding staff
- Care management teams
- Health care administrators
Codes Discussed
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