Virtual check-in, e-visit codes opened strong in 2020, then collapsed

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Note:  The following article synopsis was NOT provided by HCPro. It was created by Find-A-Code/innoviHealth.

Article Overview

This article examines how Medicare billing patterns changed for digital communication services that were expanded during the COVID-19 era. It is aimed at coders, compliance teams, and providers tracking utilization trends, claim volume shifts, and denial patterns for virtual check-ins and e-visits. The discussion stays at a high level while comparing physician and non-physician practitioner categories, noting specialty-level usage, and summarizing how claims volumes evolved across recent years.

Why This Topic Matters

Understanding these utilization trends helps coding and reimbursement stakeholders gauge how widely these services were adopted and where usage has declined. It also provides context for monitoring Medicare claim patterns, specialty mix, and the broader role of digital evaluation and management services in practice operations.

What You Will Learn

  • How Medicare utilization for digital communication services changed over time
  • The difference between physician and non-physician practitioner service categories
  • Which specialties were most associated with these services
  • How denial and claim-volume trends are discussed in the article

Who Should Read This

  • Medical coders
  • Coding auditors
  • Billing staff
  • Compliance professionals
  • Physicians
  • Non-physician practitioners
  • Practice managers

Codes Discussed

Code Ranges Discussed

  • HCPCS LEVEL II: 98970-98972
  • HCPCS LEVEL II: G2251-G2252

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