ED Coding & Reimbursement Alert - 2015 Issue 8
Billing Strategy: Pay Attention to the Payer-Provider Relationship
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Article Overview
This article explains broad operational approaches for strengthening payer-provider relationships in a billing environment. It is relevant to hospital billing staff, physician practices, ASCs, and other provider organizations that manage claims, contract communication, and reimbursement processes. The content focuses on general practices such as communication, documentation, association involvement, use of electronic systems, and maintaining professional rapport.
Why This Topic Matters
Payer-provider interactions can affect claims handling, administrative efficiency, and the ability to resolve reimbursement issues. Readers involved in revenue cycle management can use the article to assess whether their organization’s communication and systems support smoother billing operations.
Article Sections
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Communicate and Document
Discusses the importance of keeping communication with payers organized and documented. It also notes the role of internal contract management support in larger organizations.
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Be Part of a Larger Association
Covers how association membership can support provider organizations through shared leverage, management resources, and broader negotiating support.
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Use Technology Wherever Possible
Reviews the role of electronic systems in reducing administrative burden and supporting claims-related workflows, including records management and electronic submission processes.
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A Good Rapport Goes a Long Way
Addresses the value of professionalism and consistency in maintaining long-term working relationships with payer contacts.
What You Will Learn
- How payer-provider communication supports billing operations
- Why documenting payer interactions can be useful
- How associations may affect provider negotiating position
- What kinds of technology can support revenue cycle workflows
- Why professional rapport matters in payer relations
Who Should Read This
- Hospital billing departments
- Physician practice managers
- Revenue cycle staff
- ASC administrators
- Contract management personnel
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