Care Management: Take Care to Cultivate CCM in Your Practice

Why This Topic Matters

Care-management services can create new revenue opportunities while supporting patients with chronic or high-risk conditions, but they also require careful attention to documentation, consent, and service selection. Understanding the overall framework helps practices build compliant workflows and avoid overlapping reporting issues.

Article Sections

1. Know What Goes Into CCM

   Introduces the general components of a chronic care management program, including patient eligibility concepts, documentation expectations, consent, and time-based reporting. The section also references Medicare and the related CPT and HCPCS framework.

2. Know How to Handle Patients With Single or Complex Conditions

   Discusses how care-management services may differ for single high-risk conditions versus more complex chronic care scenarios. It also covers the broader context for newer Medicare-focused care-management options and time thresholds.

3. Know What Activities Count, or Don’t Count, in a CCM Program

   Reviews categories of work that may be included in or excluded from care-management time calculations. The section also notes related services that can overlap with other reporting categories.

4. The Final Word

   Provides a brief closing perspective on the relevance of chronic care management for practices with Medicare populations.