ED Coding & Reimbursement Alert - 2009 Issue 23
COLLECTIONS: 3 Steps Increase Your Collections Success Rate
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Article Overview
This article outlines general collections workflow guidance for medical practices, focusing on patient responsibility balances, follow-up timing, internal write-off policies, and the option to escalate unpaid balances to collections. It is intended for billing staff, practice managers, and physicians who want to understand how collections process decisions can affect revenue cycle performance.
Why This Topic Matters
Patient collections affect cash flow, write-offs, and overall revenue cycle stability. The article addresses operational considerations that help practices evaluate when to follow up, when to write off balances, and when to consider outside collection activity.
What You Will Learn
- How medical practices can structure patient balance follow-up workflows
- What factors influence internal write-off and escalation decisions
- Why timing and policy consistency matter in collections processes
- How collections practices relate to revenue cycle management
Who Should Read This
- Medical billers
- Coding and billing staff
- Practice managers
- Physicians
- Revenue cycle personnel
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