tci ED Coding & Reimbursement Alert - 2021 Issue Q1

Patient Relations: Confidently Answer 4 Common Questions from ED Patients

From billing to observation facts, find out how to respond. “I stayed overnight in the hospital, so why am I not covered under Part A Medicare? I recently met my deductible” Every ED has heard this question from patients who are angry about facing unexpected charges after leaving the emergency department, but this and other queries can be easily rectified by providing patients with information upfront, and having well-thought-out answers when they come back to you with queries. With the new year upon us, it’s a great time to create a new playbook for how you to...

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