ED Coding & Reimbursement Alert - 2004 Issue 2
Scheduling: Running Behind? Use the .75 Percent Solution
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Article Overview
This article explains a practical approach to estimating patient demand in a medical practice and why that matters for access and scheduling. It introduces broad categories of demand, discusses how practices may measure the patients they can actually see, and describes a commonly used benchmark referenced by practice management consultants and large health systems. The piece is aimed at practice managers, schedulers, and clinicians interested in improving appointment flow and resource use without changing their overall service structure.
Why This Topic Matters
Understanding demand can help practices assess whether they are overbooked, improve scheduling efficiency, and consider access strategies such as same-day scheduling. The topic is especially relevant for organizations trying to balance patient access with workload and clinic capacity.
What You Will Learn
- How practices can think about patient demand in scheduling terms
- The difference between broad categories of demand used in practice management
- Why tracking demand can support more efficient use of appointment resources
- How a commonly cited benchmark is used to estimate daily patient demand
- Why benchmark figures may not apply uniformly across every practice
Who Should Read This
- Practice managers
- Medical schedulers
- Physician administrators
- Clinic operations staff
- Healthcare consultants
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