COVID-19 PHE: Manage Telehealth Compliance and Coding with 3 Tips

Why This Topic Matters

Telehealth policies changed rapidly during the COVID-19 public health emergency, affecting coverage, documentation, and claim submission. Understanding the current guidance helps reduce denials, support compliant billing, and prepare for future policy changes.

Article Sections

1. Tip 1: Track Temporary Telehealth Codes

   Covers how to monitor Medicare telehealth code lists and updates during the public health emergency. It also discusses CMS status categories, resource links, and related federal corrections.

2. Tip 2: Master Telehealth Documentation

   Reviews general documentation considerations for telehealth encounters, including communication mode, participant information, and time tracking. It also addresses telehealth-related claim elements and references to telephone-based services.

3. Tip 3: Look to Telehealth’s Future

   Summarizes discussion of temporary telehealth flexibilities, potential policy permanence, and what may happen when the public health emergency ends. It also notes federal statements and ongoing administrative updates.