Patient Access: Dispel 3 Common Myths to Properly Provide Interpreter Services

Why This Topic Matters

Interpreter access can affect compliance, patient communication, documentation, and whether certain services may be separately payable or handled as part of the broader visit. Understanding the general policy landscape helps practices reduce risk and plan appropriately for patients with communication barriers.

Article Sections

1. Myth #1: You Don’t Have to Provide an Interpreter

   Discusses legal and access obligations for patients who cannot communicate effectively and notes that payer policies may differ on whether interpreter services are separately reimbursed. It also addresses documentation and the need to verify payer-specific billing guidance.

2. Myth #2: You Can Bill the Patient for the Interpreter Costs

   Covers the general prohibition on shifting interpreter-related costs to patients and describes broader operational approaches practices may consider to manage access needs. It also emphasizes the importance of understanding legal and state-specific requirements.

3. Myth #3: You Can’t Bill for Extra Time Interpretation Takes

   Explains the general issue of whether additional time associated with interpretation may affect reporting of time-based services. The section also references documentation and payer policy considerations, along with examples of prolonged service concepts.