tci General Surgery Coding Alert - 2004 Issue 4

Read EOBs Before Responding to Denials

What 'noncovered service' really means to your officeYou can't streamline your appeals process unless you can decipher explanations of benefits (EOBs). Review these common EOB denials and the proper responses to them. Details come from Thomas Kent, CPC, CMM, president of Kent Medical Management in Dunkirk, Md. Denial: Noncovered service Response: Bill the patient; no appeals necessary. This is the simplest denial to handle, because it doesn't require you to deal with the carrier. A noncovered denial means that according to the patient-insurer contract, the insurance won't cover the patient's cost for this service. When you see this EOB...

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