tci General Surgery Coding Alert - 2006 Issue 12

Reader Question ~ Making the Most of Telephone Time

Question: I-ve been advised in the past that I cannot be paid for time the physician spends with a patient on the telephone. Is this true? Can we report these services separately or, if not, can we factor them into other services the physician provides?Tennessee Subscriber Answer: CPT offers three codes for telephone services (99371-99373, Telephone call by a physician to patient or for consultation or medical management or for coordinating medical management with other healthcare professionals [e.g., nurses, therapists, social workers, nutritionists, physicians, pharmacists] ...), but you shouldn't expect to get paid for them.Most insurers...

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