Outpatient Facility Coding Alert - 2013 Issue 5
Patient Care: Make Sure Test Results See the Light of Day
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Article Overview
This article discusses practical office processes for tracking outstanding diagnostic test results, notifying patients, and preventing results from being missed or delayed. It is aimed at medical practice staff, clinicians, and office managers who handle test follow-up, patient communication, and privacy-sensitive result delivery. The guidance focuses on workflow organization, timely review of pending results, and choosing communication methods that fit the test type and patient population.
Why This Topic Matters
Missing or delayed test-result communication can affect patient safety, patient satisfaction, and office workflow. The article helps practices think about reliable follow-up systems and communication channels for routine and problem-driven testing.
What You Will Learn
- How practices can organize follow-up for pending test results
- Ways to keep outstanding results visible and tracked
- How reporting methods can vary by test type and patient needs
- What privacy considerations affect result communication
- How to set up result delivery processes during the testing visit
Who Should Read This
- Physicians
- Nurses
- Medical assistants
- Practice managers
- Front-office staff
- Billing and compliance staff
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