Outpatient Facility Coding Alert - 2016 Issue 35
Revenue Booster: Collecting Patient Feedback is Easy, But Make Sure It's Legal First
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Article Overview
This article covers how medical practices can collect patient input through office interactions, surveys, digital channels, and follow-up outreach, with an emphasis on legal and privacy considerations. It is relevant for practice administrators, front office teams, compliance staff, and clinicians who want to improve patient satisfaction, support quality goals, and avoid privacy missteps when communicating with patients.
Why This Topic Matters
Patient feedback can influence operational improvements, patient experience, and broader quality-related goals, but the article highlights that common outreach methods can create privacy and communication risks if they are not handled carefully. It matters for practices that use surveys, texts, emails, mailings, websites, or social media to engage patients.
Article Sections
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Utilize Your Front Office Banter
Discusses in-office ways to gather patient impressions during check-in, check-out, and other reception-area interactions. It also covers related tools such as suggestion boxes, kiosks, and take-home surveys.
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Acknowledge Patient Appreciation and Loyalty
Covers follow-up outreach used to thank patients and reinforce loyalty through different communication channels. It also discusses privacy concerns associated with common contact methods and mailed materials.
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Consider These Other Options to Increase Your Revenue
Reviews additional approaches for collecting patient feedback and monitoring patient experience through online, mailed, and group-based methods. The section emphasizes broader practice outreach and compliance awareness.
What You Will Learn
- Ways practices can collect patient feedback across office, mail, phone, and digital channels
- How patient engagement efforts can support practice improvement efforts
- Why privacy and communication compliance should be considered when gathering feedback
- Broad categories of outreach tools used to assess patient satisfaction
- How feedback collection can be incorporated into routine practice operations
Who Should Read This
- Medical practice administrators
- Front office staff
- Compliance personnel
- Practice managers
- Clinicians
- Patient engagement teams
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