tci Part B Insider - 2005 Issue 12

PRACTICE MANAGEMENT: Have Your Doctors Gone Fishing And Left Patients Fuming?

4 tips to deal with providers who chronically cancel appointmentsIf a physician in your practice routinely cancels appointments and doesn't provide enough advance notice, you could have a serious problem on your hands."Some physicians never [cancel appointments] except in an emergency," notes Elizabeth Woodcock, director of knowledge management for Physician Practice in Glen Burnie, MD. Yet "some physicians have an unfortunate habit" of canceling all the time.When providers routinely cancel, they create bad will among their patients, says consultant Lee Cavanaugh with Cavanaugh Michaels in Mechanicsburg, PA. Chronic canceling also creates extra work for the physician's...

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