tci Part B Insider - 2005 Issue 20

PRACTICE MANAGEMENT: Open Up Your Office To Improve Communication

The more eye contact, the better the information flowAre your physicians and billing staff locked away in separate boxes?Having a more open layout to your office can improve communication and create more of a sense of teamwork, say experts. Of course, examination rooms need to be closed off from the rest of the office, but there's no reason to have walls separating billers, coders, administrative people and doctors from each other. Some practices are experimenting with increasing the amount of eye contact that doctors, nurses and administrative staff can have from their work areas. Having fewer  barriers...

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