Reader Question: Include Phone Work in Next E/M Code

Article Overview

This article addresses a coding and billing question involving office-based review of test results, telephone communication with caregivers, and ordering additional testing and medication changes for nursing facility patients. It explains the general billing issue for physician and nursing services, discusses why a face-to-face encounter matters, and notes how related pre- and post-service work may be considered in connection with future evaluation and management services. The article is relevant to oncology, nursing facility care, and professionals working with E/M coding and incident-to billing concepts.