tci Part B Insider - 2014 Issue 4

Reader Question: Know Your No Show Policy

Question: During the snow storm last week, we had several patients call in and say they wouldn’t be coming to their appointments because their driveways were too icy to drive. These patients had all signed our financial policy, which clearly indicates that they are subject to a $30 charge for cancellations without 24 hours’ notice. I was planning to add this $30 charge to all of their accounts, but our office manager says we should not. What is the policy on this type of situation? Answer: There is no cut-and-dried policy on how to determine whether to bill...

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