BC Advantage - 2016 Issue 10

How Consumer Demands are Changing Healthcare

One of the most profound shifts occurring in healthcare today is a new spotlight on consumers-their preferences, their opinions, and their experiences.Previous years have seen providers deciding how and when communication should occur, the best methods and rules for payment, and the terms and conditions for treatment. But lately, healthcare consumer demands are starting to take a more critical role in the care experience.You can blame-or credit-modern legislation and the new payment standards from the Centers for Medicaid and Medicare Services (CMS), though there were certainly other influences involved as well. Both legislators and the CMS are...

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