BC Advantage - 2019 Issue 3
Picture This: Mobile Payments Remove Billing Inefficiencies
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Article Overview
This article examines the shift from paper-based healthcare billing toward digital and mobile payment options. It explains why billing inefficiencies persist, highlights consumer preferences for online and mobile experiences, and describes how healthcare organizations may improve the payment experience using technology. The piece is relevant to revenue cycle, patient finance, billing operations, and healthcare payment strategy professionals.
Why This Topic Matters
Understanding payment trends can help healthcare organizations evaluate modernization opportunities that affect collection workflows, patient convenience, and administrative efficiency.
Article Sections
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The Healthcare Paper Problem
This section describes the continued reliance on paper in healthcare billing and payment workflows, along with the operational challenges associated with those processes.
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Consumers Want Digital Experiences in Healthcare
This section discusses consumer expectations for online and digital payment experiences and compares healthcare with other consumer industries.
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Mobile Payments in Healthcare
This section covers mobile payment approaches in healthcare, including smartphone-based payment experiences and related billing workflow changes.
What You Will Learn
- Why paper-based billing remains common in healthcare
- How consumer payment preferences are changing
- What role mobile and online payment experiences play in healthcare billing
- How digital payment tools may affect billing operations and collection workflows
Who Should Read This
- Revenue cycle management professionals
- Healthcare billing staff
- Patient financial services teams
- Healthcare payment technology leaders
- Providers and practice administrators
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