BC Advantage - 2022 Issue 1
So Hard to Say Goodbye: Part VII of the Back to Basics Series
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Article Overview
This article addresses the sensitive practice-management issue of ending a provider-patient relationship. It discusses the broader ethical and operational context for medical practices, including continuity-of-care responsibilities, communication around dismissal, records transfer considerations, and the reputational and safety concerns that can arise. It is aimed at medical managers, practice administrators, and other healthcare office professionals who handle patient relations and office policy.
Why This Topic Matters
Knowing how to approach patient dismissal and related communication issues helps practices reduce risk, maintain professionalism, and support continuity of care while managing difficult situations appropriately.
What You Will Learn
- The ethical and operational considerations involved in ending a provider-patient relationship
- How practices think about continuity of care when a relationship must end
- Common administrative elements associated with patient dismissal communication
- Why respectful handling of difficult patient relationships matters for practice safety and reputation
Who Should Read This
- Medical practice managers
- Practice administrators
- Physicians
- Healthcare office staff
- Patient relations personnel
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