BC Advantage - 2018 Issue 1
Managing a Medical Practice
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Article Overview
This article discusses medical practice operations from a management perspective, focusing on how work moves through a practice from patient contact through payment and administrative follow-up. It is intended for practice managers, physicians, office managers, and other staff involved in scheduling, front desk operations, clinical support coordination, compliance, and daily business processes. The article covers broad workflow categories, staff roles, communication, and oversight practices that affect office efficiency and consistency.
Why This Topic Matters
Efficient practice operations affect patient experience, staff workload, compliance, and the ability of the office to function smoothly. Understanding the major workflow areas helps practices identify gaps, reduce bottlenecks, and distribute responsibilities more effectively.
Article Sections
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New Employee Processes
Discusses onboarding and role clarity for new staff members, including how practices organize orientation and performance review processes.
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Front Desk Processes
Covers common front office workflow areas such as scheduling, phone handling, patient arrival, communication, and coordination around visits and check-in.
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Clinical Support Staff Processes
Addresses the responsibilities of clinical support personnel in patient flow, documentation support, telephone coverage, supplies, and office coordination.
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Miscellaneous Processes
Reviews back-office and administrative workflow topics such as payment reconciliation, deposits, payroll tracking, compliance oversight, and system access management.
What You Will Learn
- How practice workflows can be organized across different staff roles
- What areas of front desk operations commonly require coordination
- How clinical support tasks fit into daily office processes
- Why administrative follow-up and compliance responsibilities matter in practice management
- How practices may think about distributing work more evenly across employees
Who Should Read This
- Practice managers
- Physicians
- Office managers
- Medical office staff
- Healthcare business consultants
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