BC Advantage - 2009 Issue 5
Physicians See Increased Revenue, Patient Satisfaction with an Effective Practice Management System
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Article Overview
This article describes a physician practice’s experience evaluating, selecting, implementing, and using a new practice management system to address revenue cycle problems, reporting limitations, workflow issues, and patient satisfaction concerns. It is relevant to practice managers, billing and revenue cycle teams, IT staff, and physician administrators interested in practice operations, system selection, implementation planning, and operational outcomes.
Why This Topic Matters
It shows how practice management technology choices can affect collections, claims processing, reporting, staff efficiency, and the patient billing experience in a large multi-location physician organization.
Article Sections
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Financial, patient and provider losses
Describes the organization’s operational and revenue cycle problems before the system change, including staffing strain, claims processing issues, and patient dissatisfaction.
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The Year 2000: New millennium, new system
Covers the internal planning process for defining needs, reviewing vendors, and selecting a new practice management platform.
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Designing, testing and training
Summarizes project organization, workflow redesign, system testing, and staff preparation leading up to implementation.
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Crossing the finish line and reaping the rewards
Reviews the post-implementation operational improvements and organizational results reported after deployment.
What You Will Learn
- How a physician practice identified weaknesses in its existing practice management environment
- What factors were considered when evaluating a new practice management system
- How implementation planning, testing, and staff training were organized
- What types of operational improvements were reported after deployment
Who Should Read This
- Physician practice administrators
- Practice managers
- Revenue cycle and billing staff
- Health care IT teams
- Physician owners and executives
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