BC Advantage - 2013 Issue 3
7 Simple Steps to Boost Your Practice's Productivity Today!
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Article Overview
This article discusses practical ways medical practices can improve day-to-day productivity and support the bottom line through better delegation, scheduling, patient retention, telephone handling, staff triage, website use, and appointment management. It is aimed at physicians, practice managers, and office staff who want broad operational guidance for a more efficient practice.
Why This Topic Matters
The topic is relevant to practices facing financial pressure, staffing demands, and the need to improve patient experience without adding unnecessary administrative burden. It helps readers evaluate whether the article’s practice-management advice fits their office operations and workflow needs.
Article Sections
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Delegation and use of clinical staff
Discusses assigning work according to staff role and skill level, with attention to physician time and support personnel contributions.
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Manage the workday and calendar
Covers daily scheduling habits, communication boundaries, and reducing distractions that interfere with productivity.
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Retain patients and improve service
Focuses on patient experience, retention, and the broader business impact of customer service and reputation.
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Telephone etiquette and patient access
Reviews how phone interactions shape the patient’s first impression and influence satisfaction with the practice.
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Train staff to triage inbound calls
Describes staff readiness for handling calls, gathering information, and routing requests efficiently within the office workflow.
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Use your website to reduce administrative work
Covers website features that support patient intake, communication, office information, and routine inquiries.
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Keep the appointment schedule filled
Addresses reminders, no-show reduction, and schedule organization to help maintain visit volume and provider time utilization.
What You Will Learn
- Ways to delegate work more effectively within a medical practice
- Approaches to organizing calendars and reducing workflow interruptions
- General strategies for improving patient retention and satisfaction
- How staff communication practices can affect patient experience
- Broad methods for using a practice website to reduce routine calls and paperwork
- Ways to support more consistent appointment attendance
Who Should Read This
- Physicians
- Practice managers
- Front office staff
- Clinical support staff
- Medical office administrators
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