decisionhealth Newsletters, Part B News - 2013 Issue 5 (May)
Cultural changes make patients pay their copays, save practice money
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Article Overview
This article is aimed at medical practice leaders, front-office staff, and billing managers who want to improve patient payment collection processes. It covers cultural and workflow changes that can help practices communicate payment expectations earlier, gain staff and physician support, and reduce avoidable accounts receivable loss. The focus is on general revenue-cycle and patient-financial-policy guidance rather than clinical coding guidance.
Why This Topic Matters
Uncollected patient balances can quickly become difficult to recover, so practices that improve point-of-service collection may reduce write-offs and protect revenue. The article is relevant to organizations evaluating patient financial policies, staff training, and communication strategies around copay collection.
What You Will Learn
- How practices can frame upfront patient payment as an office-wide policy change
- Ways to build physician and staff support for collection efforts
- How to communicate payment expectations to patients before and at the visit
- General approaches to verifying patient responsibility before the appointment
- Common operational responses when a patient does not have payment available
Who Should Read This
- Medical practice administrators
- Billing managers
- Front-office staff
- Physicians
- Revenue cycle staff
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