Keep credit cards on file for better collections but watch risks

Why This Topic Matters

Patient balances are a growing part of practice revenue, and payment collection methods can affect cash flow, billing workload, and patient satisfaction. Understanding the broad advantages and risks of CCOF helps practices evaluate whether this approach aligns with their collections process and patient communication standards.

Article Sections

1. Collections

   Introduces the credit card on file approach and frames it as a collections strategy for patient balances. The section sets up the article’s discussion of workflow, payment timing, and practice-level considerations.

2. Increase collections by five-fold

   Presents contrasting views on operational efficiency and patient payment collection performance. It also notes concerns related to billing practices, customer service, and the handling of disputed balances.

3. Don’t charge everything

   Discusses how practices may limit what they collect from patients and how adjustments or additional balances may be handled later. The section continues the article’s focus on balancing collection goals with patient trust.

4. Explain CCOF to bring patients onboard

   Addresses patient acceptance, communication strategies, and differences in comfort levels among patient groups. It also covers practice implementation choices and how offices may introduce the program.