Follow 5 steps to bring telehealth to your medical practice

Why This Topic Matters

Telehealth adoption during the PHE required practices to keep pace with shifting payer and regulatory requirements while maintaining continuity of care. The article helps readers understand the operational areas that affect whether a telehealth program can function smoothly and compliantly.

Article Sections

1. Telehealth preparation during the public health emergency

   Introduces the main themes of telehealth implementation during the COVID-19 public health emergency and the types of practice operations involved.

2. Research payer policies and practice guidance

   Discusses the need to monitor changing Medicare and private payer requirements and coordinate internal education and compliance efforts.

3. Communicate telehealth availability to patients

   Covers outreach methods, patient support resources, and ways practices can help patients understand telehealth logistics.

4. Determine which services to offer

   Describes how practices decide which telehealth and communications-based services they will make available during the emergency period.

5. Choose technology and support the workflow

   Reviews technology considerations for telehealth delivery and the role of platform selection in practice operations.

6. Plan for patients who still need in-person care

   Addresses how practices manage patients who cannot wait for telehealth alone and how they organize on-site screening and safety procedures.

7. Prepare for the end of temporary waivers

   Notes the need to monitor expiration of emergency waivers and anticipate further guidance as normal operations resume.