Give front-desk staff a crash course in HIPAA to avoid costly breach fines

Article Overview

This article explains why front-desk employees need a basic understanding of HIPAA and how that training can reduce privacy risks in routine practice operations. It covers broad privacy and compliance topics such as patient record access workflows, confirming fax and caller information, sign-in sheet privacy, and avoiding overheard conversations that could expose protected health information. The piece is aimed at practice managers, compliance personnel, and staff responsible for patient-facing administrative tasks.