decisionhealth Newsletters, Part B News - 2010 Issue 12 (December)
Online patient registration can save time, boost revenue, but comes with caveats
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Article Overview
This article examines online and in-office electronic patient registration tools for medical practices. It discusses how these systems may affect workflow, data quality, patient experience, and revenue-related operations, while also noting practical caveats such as costs, learning curves, and patient usability. The content is aimed at practice managers, administrators, and clinicians evaluating registration technology and interoperability with practice management and electronic health record systems.
Why This Topic Matters
Patient registration technology can influence front-office efficiency, documentation quality, and the patient check-in experience. Understanding the general features and tradeoffs of these tools can help practices evaluate whether electronic registration fits their operations and technology environment.
Article Sections
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The concept
Introduces online and kiosk-based patient registration approaches and explains the general purpose of these tools in medical practices.
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Example: Phreesia patient check-in tool
Describes one in-office electronic check-in workflow and how a participating practice uses the system in day-to-day operations.
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Disadvantages are costs, learning curves
Reviews practical limitations of registration technology, including pricing considerations, staff and patient adoption, and usability concerns.
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The bottom line
Summarizes the article’s comparison of the two registration approaches and their general relationship to workflow and compatibility with practice systems.
What You Will Learn
- The general types of electronic patient registration tools used by medical practices
- How online and kiosk-based registration approaches differ at a broad level
- Operational factors practices consider when evaluating registration technology
- Common implementation issues such as cost, training, and patient usability
- How electronic registration may connect with practice management and electronic health record systems
Who Should Read This
- Practice managers
- Medical office administrators
- Physicians
- Dental practice managers
- Healthcare operations staff
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