Technology kiosks, Internet enable one practice to speed patient flow, use ‘virtual visits’

Why This Topic Matters

It highlights how front-end digital tools and virtual encounter models can change how a practice collects information, schedules care, and manages patient access. The article is relevant to clinicians, practice managers, and health IT readers evaluating workflow redesign and patient engagement approaches.

Article Sections

1. Practice workflow and patient intake technology

   Describes how the practice uses a kiosk and Internet-based forms to gather patient information before the visit. It focuses on workflow changes within the office and the role of the electronic record system.

2. Efficiency starts with the appointment

   Explains how patients are directed to online tools when they request care or appointments. It covers the practice’s use of virtual encounters and pre-visit preparation to support faster office visits.

3. Wenner brings efficiencies to the pharmacy as well

   Outlines the practice’s expansion into a pharmacy-based clinic model and its connection to the main office’s technology platform. It also discusses access to consultation services and the intended service model for the new location.