Do patient, employee outreach like top performers and see positive results: MGMA

Why This Topic Matters

Practice performance is influenced by more than operational efficiency alone. For readers managing medical groups, the article highlights broad management strategies that may affect patient experience, staff engagement, and overall financial results.

Article Sections

1. MGMA report and top-performing medical groups

   Introduces the MGMA report and the broad performance characteristics used to distinguish stronger medical groups from others. Summarizes the article’s focus on practice management and organizational success.

2. Culture, communication, and employee engagement

   Discusses the role of workplace culture, communication, and staff involvement in practice performance. Includes references to outreach, employee evaluation themes, and organizational expectations.

3. Surveying staff, providers, and patients

   Describes how medical groups use surveys to gather feedback from different audiences. Covers the article’s emphasis on communication patterns and follow-through after feedback is collected.

4. Real-life outreach at Piedmont HealthCare

   Provides an example of a health system’s outreach to employees and patients across multiple locations. Highlights advisory input, management visibility, and operational communication efforts.

5. 4 ways to boost your people skills

   Outlines broad management and leadership practices intended to strengthen staff relationships and service culture. Focuses on training, hiring approach, recognition, and leadership behavior.