decisionhealth Newsletters, Part B News - 2023 Issue 3 (March)
Even patients get the blues: 4 ways to counter patient burnout
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Article Overview
This article discusses the growing attention to patient burnout and the factors that can make patients feel discouraged by the health care system. It outlines broad strategies for improving communication, maintaining contact between visits, using motivational interviewing, and applying technology in ways that support the patient-provider relationship. The piece is aimed at clinicians, practice leaders, and staff who want to understand the patient-experience side of burnout and how care delivery choices can affect engagement.
Why This Topic Matters
Patient burnout can affect follow-through, satisfaction, and willingness to engage with care. Understanding the communication and workflow approaches discussed in the article can help practices improve relationships and reduce avoidable frustration for patients.
Article Sections
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Patient burnout and why it matters
Introduces the concept of patient burnout and explains why it has received increasing attention. Summarizes broad factors that can make the health care experience feel discouraging or exhausting.
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4 ways to ease patient burnout
Presents four high-level practice approaches intended to improve the patient experience. The section covers communication style, between-visit outreach, interviewing approach, and the role of technology in patient relationships.
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Resources
Lists external references and source materials cited by the article.
What You Will Learn
- How patient burnout is described in the context of health care
- What broad practice factors may contribute to patient frustration or disengagement
- How communication style can affect the patient experience
- Why between-visit outreach may support patient relationships
- How motivational interviewing fits into patient engagement
- How technology can be used to support, rather than hinder, rapport
Who Should Read This
- Physicians
- Practice managers
- Clinical staff
- Patient experience teams
- Care coordinators
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