Physician Office Technology Report: Online access to physicians, care on the rise among large practices and payers alike

Why This Topic Matters

The article highlights how online communication tools are being adopted by large health systems and payers as part of broader efforts to improve access, manage care more efficiently, and support patient engagement. It helps readers understand the general direction of technology-enabled care delivery and the operational considerations around implementation.

Article Sections

1. National expansion of online physician access

   Describes a payer and technology partnership aimed at broader online communication between patients and physicians. The section introduces the general service model and rollout context.

2. Support for physician-to-physician communication and care management

   Covers planned software updates and the use of payer data to surface preventive care and disease management reminders during remote care interactions. It also discusses how information is presented to clinicians.

3. Adoption and patient-centered medical home use at Group Health

   Summarizes a health system’s use of online communication within a patient-centered medical home pilot and the broader expansion plans across its facilities. It notes operational features such as access, messaging, and portal functions.

4. Portal use in a large physician group

   Reviews a multi-physician practice’s experience with online services, Web-based consults, and patient portal functions. The section also reflects on usage patterns and practical barriers to adoption.