Interactive Web sites can save practices big money and time, often with low start-up and maintenance costs

Article Overview

This article discusses how physician practices are using websites, patient portals, and related online tools to handle communication, scheduling, records requests, and other administrative tasks more efficiently. It compares approaches at different practices, looks at costs and setup considerations, and touches on broader issues such as patient expectations, privacy, and integration with clinical systems. The piece is relevant to practice managers, physicians, and healthcare administrators evaluating online patient services and operational workflow improvements.