decisionhealth Newsletters, Part B News - 2004 Issue 5 (May)
Post-Pay Audit
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Article Overview
This article explains how medical practices can prepare for and respond to post-payment audits. It focuses on documentation readiness, staff preparation, internal review processes, communication with physicians and auditors, and general concerns about how payer reviewers evaluate claims and records. The piece is aimed at coding, billing, compliance, and office management staff who handle audit requests and record production.
Why This Topic Matters
Post-payment audits can require practices to locate records, review documentation, and respond under time pressure. Understanding the article helps practices assess whether their internal processes support compliant billing and organized recordkeeping.
Article Sections
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Preparation key to post-pay audit survival
Introduces the post-payment audit process and why advance preparation matters. Covers the general timeline and the need to organize records before the auditor arrives.
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Plan of action
Outlines broad operational steps for assembling requested documentation, coordinating staff, and preparing copies of records. Emphasizes organization and communication across offices and departments.
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Pre-audits can help you prepare
Describes the role of internal review before the payer visit. Focuses on identifying patterns in claims handling, preparing staff, and distinguishing documentation issues from other process problems.
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Decipher your doctors
Discusses how physician documentation habits can affect record review. Covers shorthand, abbreviations, dictation practices, and maintaining reference materials for staff and reviewers.
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Perception key – What does your carrier think of you?
Addresses how an audit may shape the payer’s view of the practice. Highlights education, consistency, and the importance of overall compliance behavior over time.
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Addenda: You can do them, but …
Reviews the article’s discussion of medical record addenda in the audit context. Explains the general concerns about timing, review, and how later additions may be viewed during post-payment review.
What You Will Learn
- How post-payment audits are typically initiated and scheduled
- How practices can organize documentation before an auditor visit
- Why internal review and staff education are important
- How documentation style and abbreviations affect chart review
- How addenda may be viewed in the audit process
Who Should Read This
- Medical coders
- Billing staff
- Compliance staff
- Practice managers
- Physician offices
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