decisionhealth Newsletters, Answer Books - 2009 Issue 1 (January)
Practice Management / Strategies to combat late patient syndrome
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Article Overview
This article discusses office workflow strategies for handling late-arriving new patients and minimizing scheduling disruption. It focuses on pre-appointment paperwork processes, patient communication, and administrative steps that can help practices improve efficiency. The content is aimed at practice managers and office staff, especially in settings with heavier intake burdens such as pain clinics.
Why This Topic Matters
Late arrivals can disrupt scheduling, increase wait times, and create friction for both staff and physicians. The article offers practical administrative approaches that practices may use to improve patient flow and better prepare for visits.
What You Will Learn
- How pre-visit paperwork can be managed to support scheduling efficiency
- Ways practices can communicate expectations to new patients before appointments
- Administrative approaches for collecting information and authorizations in advance
- How intake workload can affect office operations in settings with extensive questionnaires
Who Should Read This
- Practice managers
- Front office staff
- Medical office administrators
- Physician practices
- Pain clinic staff
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