decisionhealth Newsletters, Part B News - 2009 Issue 5 (May)
Be prepared, but don't panic over swine flu outbreak
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Article Overview
This article discusses how physician practices responded to the 2009 swine flu outbreak and what operational issues became important as patient calls and visits increased. It is aimed at practice administrators and other healthcare staff who need to understand general preparedness themes, staff communication, patient triage, hygiene, and continuity planning during a public health emergency. The piece also references public health agencies and medical management organizations that were providing outbreak-related guidance at the time.
Why This Topic Matters
Public health events can quickly affect patient volume, staff availability, and office processes. This article helps readers evaluate whether they need practical practice-management guidance for influenza-like outbreaks and similar emergency situations.
What You Will Learn
- How medical practices can prepare for increased patient concern during an influenza outbreak.
- What kinds of office operations may need attention during a public health emergency.
- Which broad preparedness topics were emphasized by practice administrators and management organizations.
- How public health agency updates and staff communication fit into outbreak response planning.
Who Should Read This
- Practice administrators
- Physician office managers
- Medical office staff
- Healthcare operations professionals
- Coding and compliance professionals seeking outbreak-related practice context
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