Telephone E/M codes replaced, new code for online evaluations

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Note:  The following article synopsis was NOT provided by HCPro. It was created by Find-A-Code/innoviHealth.

Article Overview

This article covers upcoming coding changes affecting telephone and online evaluation and management services, along with new behavior-change intervention codes and related guideline updates. It is aimed at coders, billing staff, and clinicians who need to track changes in CPT, compare them with certain HCPCS and Category III references, and understand the broad scope of reporting guidance discussed in the article.

Why This Topic Matters

These updates affect how remote communication, screening, and counseling services are categorized and billed, and they may influence documentation, reimbursement, and code selection workflows.

Article Sections

  1. Telephone and online evaluation codes

    Introduces upcoming CPT changes for remote evaluation and management services delivered by phone or electronic communication. The section also notes related updates to existing code families and general reporting context.

  2. Guidelines for the new phone call codes

    Summarizes the broad guidance that will accompany the telephone services codes, including when the services are considered part of another encounter and when they are not reported separately.

  3. Online E/M code for your NPPs

    Describes a new online evaluation code intended for non-physician providers and notes that additional details were pending at the time of publication.

  4. Tobacco, alcohol risk reduction E/Ms

    Covers new CPT behavior-change intervention codes for tobacco, alcohol, and substance-related screening and brief intervention services. It also discusses how these services fit alongside other E/M reporting concepts and the new subheading for these services.

What You Will Learn

  • What kinds of remote evaluation and management services are addressed in the article
  • How the article frames upcoming guidance for telephone and online encounters
  • What broad categories of behavior-change intervention services are included
  • How the article relates the new CPT material to existing HCPCS and Category III references

Who Should Read This

  • Medical coders
  • Billing and reimbursement staff
  • Physicians
  • Qualified health care professionals
  • Practice managers

Codes Discussed

Code Ranges Discussed


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