decisionhealth Newsletters, Part B News - 2013 Issue 5 (May)
5 tips for choosing the right collections agency
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Article Overview
This article is a practical guide for healthcare practices considering the use of a collections agency. It covers general vendor-selection criteria, including reference checking, site visits, proposal comparison, healthcare-specific experience, and privacy/compliance considerations. The piece is aimed at practice managers, revenue cycle leaders, and administrators who want to assess collection partners without harming patient relationships or operational trust.
Why This Topic Matters
Choosing the wrong collections vendor can reduce recoveries, create patient dissatisfaction, and introduce compliance risk. The article helps readers understand the main evaluation areas to review before outsourcing collections.
What You Will Learn
- How to evaluate a collections agency before hiring one
- What to look for in vendor references and site visits
- How to compare collection proposals at a high level
- Why healthcare experience and privacy awareness matter
- When settlement flexibility may be worth considering
Who Should Read This
- Practice managers
- Revenue cycle managers
- Medical office administrators
- Healthcare accountants
- Physician practice owners
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