5 tips to keep wait times short, improve patient-satisfaction scores on CG-CAHPS

Why This Topic Matters

Patient wait times and communication can affect patient-experience scores and, in some reporting contexts, quality measurement visibility. Practices that understand the article’s operational focus can use it to assess whether the guidance is relevant to scheduling, workflow, and satisfaction initiatives.

Article Sections

1. Patient encounter

   Introduces the connection between wait times, patient satisfaction, and quality-reporting context. Summarizes national and specialty-level patient-experience measurement references.

2. 3 tips to reduce patient wait times

   Covers operational approaches for improving scheduling, arrival expectations, and internal workflow. Focuses on practice management methods to help reduce delays.

3. 2 tips to improve satisfaction if running late

   Addresses patient communication and service approaches when appointments run behind schedule. Discusses ways practices may manage expectations and preserve the patient experience.