decisionhealth Newsletters, Part B News - 2013 Issue 8 (August)
Benchmark of the Week: Less than half of docs ‘always’ see patients within 15 minutes of appointment
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Article Overview
This article reviews a national benchmark on how often patients report being seen within 15 minutes of their appointment time in physician practices. It places the data in the context of patient-satisfaction measurement and compares performance across specialty groups and practice locations. The piece is intended for readers tracking quality reporting, patient experience metrics, and practice benchmarking trends.
Why This Topic Matters
Wait-time performance is closely tied to patient experience and can influence satisfaction scores used in practice evaluation and reporting. The article helps readers understand how nationally reported benchmark data are distributed across specialties and regions.
Article Sections
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Benchmark of the Week
An overview of the patient wait-time benchmark and its relevance to patient experience measurement.
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CG-CAHPS wait-time results
National benchmark data on patient-reported timeliness of office visits and the response categories used in the survey.
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Variation by specialty and practice location
A comparison of reported timeliness patterns across physician specialties and geographic regions.
What You Will Learn
- How patient wait-time performance is summarized in a national consumer assessment survey
- Why patient access and timeliness can affect satisfaction metrics
- How reported results differ across specialty types
- How reported results differ by practice region
Who Should Read This
- Physician practice administrators
- Quality improvement staff
- Patient experience managers
- Medical coders and auditors
- Healthcare analysts
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