decisionhealth Newsletters, Part B News - 2010 Issue 2 (February)
7 ways to make sure payment plans pay off
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Article Overview
This article covers how medical practices handle patient payment plans in a challenging collections environment. It is aimed at practice administrators, front-desk staff, and revenue cycle personnel who want to understand common ways to structure, monitor, and encourage completion of patient payment plans, along with peer survey findings about how often practices use them and the general outcomes reported.
Why This Topic Matters
Patient balances can affect practice cash flow and collections performance, so understanding common payment-plan workflows can help offices reduce accounts sent to collections and improve recovery of patient responsibility amounts.
Article Sections
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Practical tips for managing patient payment plans
This section outlines several operational approaches practices use when setting up and monitoring patient payment plans. It focuses on administrative workflows, patient communication, and plan management considerations.
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Patient payment plans are common and effective among your peers, survey finds
This section summarizes survey-based observations about how often practices use payment plans and the general results they report. It also notes broader practice environment factors that may influence payment-plan use.
What You Will Learn
- Common administrative approaches used to set up patient payment plans
- Ways practices monitor and follow up on ongoing patient balances
- How peer survey results describe payment-plan usage patterns
- General factors that influence whether patients need installment arrangements
Who Should Read This
- Practice administrators
- Revenue cycle staff
- Front-desk personnel
- Medical office managers
- Billing staff
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