decisionhealth Newsletters, Part B News - 2020 Issue 8 (August)
Work in creative ways to continue provider education during COVID-19
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Article Overview
This article discusses how provider education can be adapted during the COVID-19 era and other crises, with an emphasis on respecting clinicians’ time, keeping communication concise, and using remote and low-burden methods to share documentation guidance. It is aimed at CDI, coding, and healthcare education professionals who need to maintain provider engagement while working remotely or under operational strain. The piece focuses on general education delivery approaches, workplace communication, and creative outreach methods rather than on technical coding instruction.
Why This Topic Matters
Provider education is harder to deliver during a public health emergency, when clinicians are under pressure and traditional in-person training may not be practical. This article helps CDI and coding teams understand broader communication strategies that can support documentation improvement without adding unnecessary burden.
Article Sections
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Provider training
Introduces the pandemic context and discusses how remote work has affected provider education and documentation review. It sets up the need for more flexible approaches during crisis conditions.
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Respect providers’ time
Focuses on concise communication, prioritization of education topics, and ways to share brief guidance without interrupting busy clinical workflows. It also discusses common channels for distributing timely updates.
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Make education unobtrusive
Describes lower-burden methods for making guidance available through tools and shared resources. The section emphasizes access to agreed-upon criteria without formal meetings.
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Get creative with engagement
Covers informal and morale-oriented approaches for keeping providers engaged with education efforts. It highlights creative outreach formats and relationship-building ideas in remote or restricted settings.
What You Will Learn
- How provider education can be adapted during the COVID-19 public health emergency
- Ways to communicate educational updates in a concise and respectful manner
- Approaches for making documentation guidance easy to access without formal meetings
- Creative methods for maintaining provider engagement during stressful periods
- How remote work and crisis conditions can influence CDI and education workflows
Who Should Read This
- Clinical documentation integrity professionals
- Coders and coding managers
- Physician advisors and provider educators
- Healthcare compliance and quality teams
- Hospital and facility leaders
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